Debit Card FAQs

Debit Card FAQs

What are my daily limits on my Connected Credit Union Debit Card?

Connected Credit Union has a daily Point of Sale (POS) limit of up to $1,200 per day and a daily ATM withdrawal limit of up to $510 per day.

What if I need to make a large purchase that is more than my debit card limit?

Call the credit union at 207-623-3857 in Augusta or 207-872-2636 in Winslow prior to making the large purchase. Daily debit card limits may be increased until the end of the day.

Will my debit card work if I am traveling?

Please notify the credit union of where you are traveling and how long you will be gone.

What account does my debit card pull funds from?

Your Connected Credit Union debit card will automatically pull funds from the checking account it is attached to during a POS transaction. When you are using your Connected Credit Union debit card at an ATM, you have a choice of which account to pull funds from.

What happens if my debit card is lost or stolen?

To report a debit card lost or stolen, please call 1-800-472-3272 (during non-business hours). Otherwise, please contact the credit union (during regular business hours) at 1-800-464-3773. Reporting promptly may limit your liability.

How do I receive Fraud Alert texts?

Connected Credit Union will send a Fraud Alert activation text when you first receive your debit card. Reply YES to the text message in order to receive alerts when there is possible fraud associated with your Debit Card. It is important that you respond to any Fraud Alert texts in a timely manner by following the instructions in the alert. Inform us of any changes to your cell phone number.

How do I earn debit card rewards?

Learn more in our past blog Earn Debit Card Rewards about how you can start earning rewards through uChoose Rewards with your debit card when you sign for your purchases instead of using your PIN.

Disclaimer: Any reference made in this blog to a specific product, process, or service does not constitute or imply an endorsement by Connected Credit Union of the product, process, or service, or its producer or provider.